Privacy Policy
Applicable Products: Smart pet feeders, pet water fountains, pet beds, pet toys, pet grooming combs, pet air purifiers (OEM/ODM)
Website: dogcatsupplies.com
Effective Date: 【08/11/2026】
Last Updated: 【08/11/2026】
1. Policy Overview & Data Controller Information
This Privacy Policy is issued by Huizhou Longjie Technology Co., Ltd. (hereinafter referred to as “we”), governing all practices of collecting, storing and utilizing information on our official website dogcatsupplies.com.
We only provide services to corporate buyers, wholesalers, retailers and OEM/ODM partners located within the United States. We do not conduct business in the EU, European Economic Area or the United Kingdom, nor do we collect or process any personal information of EU residents. Therefore, GDPR and the EU Data Act are not applicable to our business.
This policy complies with the following U.S. regulations:
- California Consumer Privacy Act (CCPA/CPRA)
- CAN-SPAM Act (U.S. Anti-Spam Legislation)
We act as the sole Data Controller for all business-related data. Dedicated privacy contact channel:
Privacy Email: privacy@dogcatsupplies.com
Business Address: Workshop, Building 52, Xiaxia Community, Huihuan, Zhongkai High-Tech Zone, Huizhou (Jinxiu Company Premises)
This policy applies to website visitors, inquiry clients, corporate purchasing managers and users submitting after-sales consultations. Our products fall into two categories: regular pet supplies (pet beds, toys, grooming combs) and connected IoT smart devices (smart feeders, water fountains, pet air purifiers).
2. Categories of Collected Information
2.1 Voluntarily Submitted Information by B2B Corporate Clients
Clients provide the following information voluntarily when filling quotation forms, signing OEM/wholesale contracts, applying for distributor authorization or submitting after-sales requests:
- Corporate identity information: Full name, job title, company name, business registration number, shipping & billing address
- Contact details: Corporate email, office phone number, WhatsApp account, LinkedIn account
- Transaction & cooperation records: Order history, OEM customization requirements, payment vouchers, invoices, logistics documents
- Marketing preferences: Opt-in records for new product catalogs and promotional event invitations
- After-sales supporting materials: Product photos, videos, fault screenshots and voice recordings submitted by clients themselves
2.2 Automatically Collected Website Tracking Data
When you visit dogcatsupplies.com, our system automatically collects the following data:
IP address, browser model, operating system, screen resolution, unique device identifiers; page navigation paths, page dwell time, browsing records of the OEM/ODM service section, form submission timestamps; cookies and pixel data for Google Analytics and Google Ads conversion tracking.
2.3 IoT Smart Device Data (Wi-Fi-Connected Devices Only)
Only smart feeders, smart water fountains and Wi-Fi/camera-equipped pet air purifiers generate device data. Pet beds, toys and grooming combs collect no device data at all.
- Hardware identifiers: Serial number, MAC address, firmware version, Wi-Fi connection logs (Wi-Fi passwords will never be stored)
- Pet sensor data: Feeding volume, water consumption records, equipment operating temperature, purifier filter wear data, device fault logs
- Camera footage (camera-equipped models): Real-time motion snapshots of pets stored temporarily on the cloud. Facial biometric recognition will not be performed without the client’s written consent.
- Aggregated anonymous data: De-identified device usage data solely for product optimization, which cannot be linked to any individual or enterprise.
2.4 Sensitive Special Category Data
We will not actively collect sensitive data including ethnicity, biometric information or health records. If clients voluntarily submit corporate credit reports or legal representative identity documents for cooperation review, such materials will be destroyed within the shortest legal retention period once the review is completed.
3. Purposes of Data Utilization
All data shall only be used for the disclosed purposes below and shall not be exploited for any undisclosed commercial activities:
- B2B Cooperation & Order Fulfillment: Issuing OEM quotations, production scheduling, shipment, customs clearance, logistics tracking, product maintenance and warranty services
- Technical After-Sales Support for Smart Devices: Troubleshooting network connection failures, pushing firmware updates, resolving backend cloud malfunctions
- Business Communication: Replying to emails and WhatsApp inquiries, delivering customized design drafts, price adjustment notices and new product launch announcements
- Website & Product Iteration: Analyzing conversion rates of OEM service pages; optimizing hardware and software of smart feeders and air purifiers via anonymous aggregated device data
- Compliant Marketing Distribution: Sending wholesale catalogs, quarterly discounts and exclusive distributor policies only to opted-in clients. All marketing emails include a one-click unsubscribe link in compliance with the CAN-SPAM Act.
- Legal Risk Management: Archiving transaction documents to resolve tax, customs and product quality disputes; blocking fake orders and unauthorized OEM private labeling production
- Website Security Protection: Blocking malicious cyberattacks and restricting unauthorized personnel from accessing confidential contract files
4. Information Sharing & Third-Party Processors
We never sell clients’ personal information. We only share the minimum necessary information with compliant service providers, all of whom have signed formal data processing agreements.
4.1 Authorized Third-Party Service Providers
- Data Analytics & Advertising Services: Google Analytics, Google Ads (for OEM/ODM advertising conversion tracking)
- Cloud Storage Service: AWS (encrypted cloud storage of sensor footage captured by smart devices)
- Cross-Border Payment Providers: Processing wholesale deposits and balance payments
- International Freight Forwarders: Receiving only consignee name, delivery address and contact number for cargo transportation
- Technical Development Service Providers: Website server maintenance and after-sales technical support for smart device mobile applications
- Professional Compliance Service Providers: Accountants, customs brokers
4.2 Mandatory Legal Disclosure Scenarios
We will disclose relevant information in accordance with the law upon receipt of official court documents, customs investigations or investigation orders issued by regulatory authorities. Internal group data sharing is limited to unified order and after-sales management with consistent privacy security standards enforced.
4.3 Restrictions on Information Sharing
We will not forward corporate clients’ contact information to third-party e-commerce platforms, data brokers or irrelevant advertising agencies without the client’s separate written consent.
5. Data Retention Periods
Information will only be stored for the shortest period required to meet business and legal compliance requirements:
- Long-term cooperative clients: Order records, contracts and contact information will be retained for 【7 years】 upon completion of the last order (mandatory archiving requirement under U.S. tax and customs laws). After the client terminates cooperation and submits a deletion request, all records will be completely erased upon expiry of the legal retention period.
- Marketing subscription data: Client emails will be removed from promotional mailing lists immediately after unsubscription; only minimal opt-out records are retained to avoid repeated marketing emails.
- Cloud data of smart devices: Feeding and water intake sensor logs are stored for 90 days; camera motion snapshots are automatically deleted after 30 days. Aggregated anonymous statistics are permanently stored in de-identified form with no traceability to any individual.
- Website Cookies: Marketing tracking cookies are valid for 12 months; session cookies are cleared once the browser is closed.
- Unconverted inquiry leads: Quotation inquiry data will be stored for a maximum of 24 months for business follow-up and automatically deleted upon expiration.
6. Explanation of Cookies & Tracking Tools
Our website uses session cookies and advertising pixels to track conversion rates of OEM service pages:
- Necessary Functional Cookies: Required for normal website browsing, form submission and language switching, and cannot be disabled.
- Analytics Cookies (Google Analytics): Counting visitor volume and conversion metrics of OEM service pages
- Marketing Cookies (Google Ads): Recording ad click behaviors to deliver targeted wholesale promotional advertisements
U.S. visitors may clear or disable cookies at any time through browser settings.
7. Data Subject Rights (U.S. CCPA + CAN-SPAM Act)
7.1 Rights for California Corporate Clients (Full CCPA/CPRA Entitlements)
Purchasing managers based in California hold the following rights. Submit requests via privacy@dogcatsupplies.com with identity verification, and we will process all valid applications free of charge within 45 business days:
- Right to Know: Inquire about all categories of personal information we have collected and shared over the past 12 months
- Right to Delete: Request permanent deletion of corporate contact information (excluding records required for legal archiving)
- Right to Rectify Information: Correct inaccurate addresses, phone numbers, emails and order records
- Right to Opt Out of Data Sale: We never sell user information. A permanent “Do Not Sell My Data” application entry is placed in the website footer.
Clients exercising privacy rights will not face price surcharges, supply restrictions or discriminatory treatment of any kind.
7.2 General CAN-SPAM Rights for All U.S. Clients
All commercial marketing emails contain a built-in one-click unsubscribe button. All marketing email deliveries will cease within 10 business days after unsubscription.
8. Data Security Protection Measures
We adopt dual technical and administrative safeguards to prevent information leakage, tampering, loss and unauthorized access:
- Encrypted Transmission & Storage: Full-site TLS 1.3 encryption; AES-256 cloud encryption for camera footage and sensor data
- Tiered Permission Control: Hierarchical internal staff accounts; only sales supervisors and technical supervisors may access complete client information
- Regular Security Audits: Quarterly website vulnerability scanning and annual security reviews for the smart device cloud platform
- Physical Document Management: Printed OEM contracts and paper invoices are stored in locked dedicated filing cabinets
- Data Breach Emergency Protocol: In the event of high-risk personal data leakage, affected clients will be notified promptly, and we will fully cooperate with investigations conducted by U.S. regulatory authorities.
9. Notice on Minors’ Personal Information
Our website targets B2B corporate buyers instead of minor consumers. We do not actively collect personal information of individuals under the age of 16. If you find that we hold any records belonging to minors, please contact our privacy email address for immediate and permanent deletion.
10. Policy Revision Notice
We reserve the right to revise this Privacy Policy in response to updated U.S. regulations, product upgrades and business adjustments. Material policy changes will be announced on the website homepage and notified via emails to subscribed clients. The “Last Updated” date displayed at the top records all revised versions. Your continued website access and business cooperation constitute acceptance of the updated policy.
11. Contact Channels for Privacy-Related Matters
For data access requests, deletion applications, CCPA compliance consultations and formal complaints, please contact us via:
Privacy Email: privacy@dogcatsupplies.com
Full Company Name: Huizhou Longjie Technology Co., Ltd.
Company Address: Workshop, Building 52, Xiaxia Community, Huihuan, Zhongkai High-Tech Zone, Huizhou (Jinxiu Company Premises)
